Booking FAQ

Please see below our answers to some frequently asked questions about the resort
What is provided in the cost of our stay?
All linen and towels are provided in the lodges.
We recommend you bring beach towels for the swimming pool.
You will find some toiletries and a dishwasher tablet to get you started in your lodge.
Free leisure facilities – Complimentary use of the indoor heated pool, sauna and gymnasium.
Please note no under 16s may use the gym and must be accompanied in the swimming pool by a responsible adult.
Free use of playground.
DVD players are available to borrow from reception for a £20 deposit. We have a small selection of DVDs and books to borrow.
WIFI is available free of charge in the lodges and in the main building.
Travel cots and highchairs are available for £15 each for your stay. Please not we do not provide cot linen.
Parking is available for 1 car by each accommodation all other vehicles after unloading should be left in the main carpark.
All accommodation is Non Smoking.
What time is check in/check out?
Check in is from 4pm and check out at 10am. Please call reception if you will arrival earlier/later.
Will a security deposit be taken?
We take a pre-authorisation on a credit or debit card on arrival to hold your details in case of damages or losses to the property that may be caused by you or your party during your stay. These will then be destroyed after departure.
What do we do when we arrive at Waterside?
Welcome! Check in is at reception, with a warm welcome we will show you where your accommodation is on a map and provide you with your keys and a welcome pack. We are on hand 7 days a week to help you with any part of your stay.
What facilities can we use if we arrive early?
Should you arrive earlier than 4pm we welcome all of our guests to start their break straight away, why not take a dip in the pool or dine in our restaurant.
How late can we check in?
Our reception is open until 10pm Monday to Friday and until 8pm Saturday and Sunday. Should you arrive later than this we can leave your keys and welcome pack in our key safe along with a map to get you to your accommodation. Please note payment in full and a pre-authorisation must be done before this is possible.
I booked the holiday but other party members will be arriving before me can they still check in?
The other party members can check in if you have contacted us to let us know. A pre-authorisation must be done by them or over the phone along with any balance outstanding in order for us to issue your keys.
Can I choose to book a specific lodge?
If you would like a specific lodge then we will endeavour to ensure that you needs are met however we are unable to guarantee this. Please call reservations to discuss your needs.
What are the payment and cancellation terms?
Upon booking we require a 25% non refundable deposit and full payment 4 weeks prior to arrival.
Should you wish to cancel all deposits are non refundable. If you cancel within 4 weeks the full balance will be forfeited.
What facilities are available at Waterside for dining and drinking?
We have a cosy restaurant and bar area for evening dining and a comfy lounge for bar snacks.
We can cater for special diets. Please let us know when booking your table of your needs. If your allergy is severe please be aware flour, nuts etc may be prepared in the same kitchen.
Do I need to book the swimming pool?
You do not need to book to use the swimming pool however there may be busy times where you may need to wait for a short time.
We have adult only swims Monday to Friday between 8-9am and 9-10pm.
Are personal trainers included in the cost of the stay?
Personal training is available in the gym for and extra cost. Correct gym wear ie trainers only in the gym.
Are the activities included in the cost of the stay?
Segway and footgolf are extra charges and will need to be pre-booked.
When are the tennis courts open?
Availability is daylight-dependent, summer season the courts are open 8am – 7pm.
£10 for court hire, two rackets and three tennis balls, which are returnable.
What local attractions are in the area?
We are in between the north and south coasts for some wonderful beaches within a 25 minute drive.
The Eden project is approximately 10 minutes away. Discounted tickets are available at reception.
We have plenty of fun days out for the kids nearby including Camel Creek, Dairy Land and Newquay Zoo.
Is there an on-site shop?
Our on-site shop stocks essentials like milk, bread and toothpaste as well as a small selection of local produce and keepsakes.
Can you get supermarket deliveries?
You can get supermarket deliveries from Asda and Tescos. Please make sure reception have the name of the person booking the delivery if it is different from the lead booking name.
What is the local transport?
Roche train station is 4 miles away and a bus stop in Lanivet village 2 miles.