We are happy to confirm that in line with government legislation, from 19th July 2021, we will no longer be enforcing social distancing or requiring the wearing of face masks at Waterside Cornwall. If any of our guests or staff feel more comfortable wearing masks, then we would encourage you to do so. The reception and bar areas of our central building remain fully open but unfortunately, our restaurant, pool and gym will remain closed for the foreseeable future.

Whilst we will no longer collect customer data when you enter our central facilities building, our NHS QR code signs will stay in place for any customer who wishes to register for government test and trace.


Facilities

Due to ongoing uncertainty and various other considerations following the COVID 19 pandemic, we have taken the decision that the full re-opening of our central facilities building will not be happening for the foreseeable future.

Unfortunately, this means that facilities including the gym, swimming pool, restaurant and shop will not re-open and will not be available to guests.

We are working with some fantastic local partners in order to provide a variety of catering and dining options to our customers throughout their stays, and our Clubhouse Bar is now open for outdoor drinking. Our bar has fewer seats that you may be used to due to social distancing constraints, but our great selection of beers, wines, spirits and soft drinks is now available inside and out for the enjoyment of our guests.

We will update this site with further information on our catering partners as it is agreed, along with menus, booking information and dates.


What we’re doing to help keep you stay safe

We have been working very hard behind the scenes to ensure you have a safe but memorable holiday with us at Waterside. Please read the following information below carefully regarding the new measures we have put in place.

Check-in/Check-out

  • We ask all guests to check-in from 5pm and check-out by 9am.
  • You can check in on any day of the week except Sunday.
  • All of our lodges are self-contained with a key safe outside, allowing you to check-in immediately when you arrive.
  • Our main resort building, housing reception, restaurant, bar, swimming pool and gym remains closed due to COVID restrictions. You should proceed directly to your accommodation upon arrival.

Cleaning

The safety of our guests and staff is our number one priority:

  • Each of our lodges will have a viral clean before and after every arrival.
  • We have put in place additional, cleaning, sanitising and disinfecting routines.

 

Thank you for your continued support during these challenging times. We look forward to welcoming you back!

Note: Pets are now allowed onsite for £20 per pet per stay. We have selected pet-friendly lodges, please call us on 01208 831808 to arrange.